Custom Peeking Dog Key Hanger

Please review the following shipping and lead time policy:

1. Shipping Methods and Timeframes.

• Standard Shipping: This refers to ground shipping and typically takes 3-4 business days for delivery.
• Expedited Shipping: This is a faster shipping option that takes approximately 1-2 business days for delivery depending on the time of the year.

2. Shipping Rates: Shipping rates are based on the size of the items in your order:

• Items 5" and smaller: Standard shipping is available for a flat rate of $7, while expedited shipping is available for $10.
• Items over 5" and larger: Standard shipping is available for a flat rate of $10, while expedited shipping is available for $15.

3. Shipping and Lead Time: It's important to note that the shipping timeframes mentioned above do not include lead time. Lead time refers to the amount of time our shop requires to process, create, and package your order. The current shop general lead time will be indicated in the announcement banner located at the top of the page. We suggest that you take this into consideration when estimating the total time it will take for your order to reach you. If your order is time sensitive, email contact@smokeandmirrors.design as soon as your order is placed.

4. Bulk & B2B Orders: Bulk & B2B orders may have a longer lead time than indicated on the website, and can be as long as 30-45 days.

Thank you for shopping with us and supporting handmade craftsmanship! We want you to be completely satisfied with your purchase, so please review our return policy below:

1. Return Eligibility: Due to the fact that our key hangers are made to order, we do not accept returns or exchanges unless the item has arrived damaged or defective.

2. Damaged or Defective Items: If your key hanger arrived damaged or defective, please contact us within 5 days of receiving your order. 

3. How to Initiate a Return: If you believe your key hanger is damaged or defective, please email us at contact@smokeandmirrors.design with your order number and a description of the issue. Please include clear photos of the damaged or defective item(s) for our review.

4. Refund Process: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If approved, a refund will be processed to the original method of payment within 7-10 business days.

5. Non-Returnable Items: In addition to key hangers, please note that custom or personalized orders are also non-returnable.

6. Cancellation Policy: As our handcrafted key hangers are made to order, cancellations are only accepted within 12 hours of placing your order. After this timeframe, your order cannot be cancelled or refunded.

7. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact us at contact@smokeandmirrors.design. We are here to assist you and ensure your shopping experience is enjoyable.